I wheeled over the corner of my DVD while it was inside the jacket. The disc is fine but there is a chunk off the bottom of the plastic. I wrote a note and hopefully it will all be fine and I won't get a fine. Then I drove the 2 books and 1 dvd back to the library where I proceeded to open the van door to ask a guy to take them inside and I broke the door! All other times I do things my self- insist on it but today I didn't. WHY? The door is still on the runner but it won't open enough for the lift to go down. Each time the door has to be moved a tiny bit by someone on the outside. Maybe if I fix the problem from the other side and bend the lift...