The most upsetting thing is when people don't believe me due to my physical disability. Here are 2 examples: An alert button hangs from my wheelchair for emergencies. Two times I hit it by accident and despite my stating that I'm fine the police were dispatched anyway. The second time my boyfriend told the operator at the call center and she had immediately believed it was an unnecessary call. Another time my van was hit by another driver and even though the police report totally exonerated me from the accident OVR insisted I had to relearn and retest my driving skills. Furthermore, I was tested on an Econoline Van even though I clearly was never going to be using that type.